Coaches are the backbone of group travel, ensuring visitors can access destinations, attractions, and hospitality venues across the UK. But how can the industry work together to improve access, enhance facilities, and create a smoother experience for group organisers and their customers? Phil Smith from the Confederation of Passenger Transport (CPT) shared key economic and…
This year marks the 250th birthday of Jane Austen, one of Bath’s most famous former residents, and you’re invited to the festivities! As you wander around this beautiful World Heritage city, you’ll find it easy to picture the Regency-era Bath Jane brought to life so vividly in the pages of her novels Persuasion and Northanger…
With around one in five people in the UK reporting a disability and an estimated 15 – 20% of the population being neurodivergent, the travel and tourism industry must prioritise accessibility and inclusion. This panel brought together voices in accessible tourism to provide insights and explore practical strategies to create experiences that cater to all.…
Feel like it’s impossible to tap into why people actually choose a trip or experience? Welcome to Trigger Thinking, a tour of the psychology behind what actually gets people to take action. Spoiler: it’s not just solving their problems. The session explored why focusing on triggers, not just struggles, is the secret sauce for creating…
Legal compliance requirements continue to evolve, and it is essential that anyone involved in selling or supplying group travel stays informed. Matt Gattenby from Travlaw Legal Services outlined key regulatory changes affecting the industry, their potential impact, and what tour planners and group travel organisers should consider to ensure compliance in 2025.
This session explores practical AI use cases tailored for tour operators, coach operators, and group travel organisers. Key areas include analysing data trends, streamlining supplier and vendor communication, enhancing marketing efforts, managing quote requests and optimising pricing strategies. Through real-world examples and live demonstrations, attendees will gain actionable insights into how AI tools can be…